Netiquette, or online rules of behaviour, represents a set of useful rules that should be adhered to when participating in digital communities, forums, chats and user-generated content. The Barilla website kindly requests users to respect the "civilized cohabitation" of all members. The violation of one or more aspects of netiquette will result in the censorship of the post or, at worst, the cancellation of the registered user's membership.
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1. When entering a community, you should read a few published comments before typing in order to get a feel for the flow of conversation. This will avoid the posting of anything that is completely off-topic, which would detract from the conversation.
2. Before asking questions, please check if your question has already been answered in the FAQs.
3. Try to post brief but clear messages. No one wants to have to scroll through many lines in order to get to the next comment. Don't repeat ideas, don't be too long and don't post too often. Many people are tempted to repeat the same idea or send a flood of messages. Before "swamping" a discussion area, please ask yourself whether others will be interested in what you are saying.
4. Don't use all upper-case letters in the subject or text of your message; it is the equivalent of shouting and is considered impolite.
5. Try to stay on topic. While it is possible to submit an off-topic post to a thread by adding the [OT] tag (i.e., Off Topic) in the subject of your message, this should not be done regularly.
6. If you reply to a comment, please clearly highlight the main points linked to the original post. This will allow people who did not read it to keep track of the thread of the conversation. However, please do not quote the entire original comment.
7. You may read something that bothers you, but think before reacting. Are you sure it's an attack? Is it really a polemic or is it a joke? Is it intentional or is it just a mistake? Are you sure you've got a feel for the "local" customs, traditions and language? Is it better to answer immediately or wait a while to see if someone else becomes involved? Silence or a private message may be a better response. More "flames" are produced by a misunderstanding. Once the polemic flame becomes heated, it can be difficult to tone it down. It is better to think it ahead.
8. Please avoid “Flaming”; that is, creating dissent that can turn into heated exchanges on a message board or in a chat room. Please avoid private arguments within the domain of online communities, especially if they are controversial. Don't publish messages that have no useful content to anyone reading them or that simply take somebody's side in a dispute.
9. Never publish the contents of email or private messages without the explicit permission of the author.
10. Accept others' grammatical or spelling mistakes. Writers should try to improve their way of writing in order to be easily understood by others.
11. Any text containing insults, unbecoming or discriminatory words about ideas, gender, race, religion, or whatever other users have expressed, will be immediately removed and the writer will no longer have access to the community.
Based and adapted on the official internet netiquette (http://www.rfc.altervista.org/rfctradotte/rfc1855_tradotta.txt) and comments by Giancarlo Livraghi (http://www.gandalf.it/uman/42.htm)